Discovery

The Family Doctor redesign involved updating their Symptom Tracker tool, initially laid out as a workflow graphic. I began the UX process by researching competitor tools and created a list of things I liked and didn't like about the UX. I also conducted meetings with the client to determine what their goals were for the new tracker update.

Testing

One thing I found in other tracker tool designs was locking the user into one specific screen without an easy way to choose another path or see other options available. If your stomach hurts and you answer a few questions, you might get to a place where you wanted to compare the current path with another question earlier in the process. 

I recalled seeing an interesting UI design on Gov.uk site that I thought might work. I sketched out the idea on paper and shopped it around and got approval to code a prototype. 

Once I had the basics of the prototype built, I worked with a developer to add the extra layers in javascript to make it passable for user testing. Our client put together a test of the prototype and it scored very well on tests including some comments stating it was much easier to use than WebMD (who have since made improvements to their tool).

Launch

This tool was one part of the UX work I did for the site, and an important part of the main goals for the client. After success in testing I worked with the design team to improve the UI and layer their brand to the layout. Since launch, we've gone back through and refined areas of the UI based on feedback from users to the client. Below is a quick demo of a live process.

Details

Website: familydoctor.org